Upholding the highest standards of governance

We define good corporate governance as a comprehensive concept of high-level risk management. More than just another common standard that must be complied with, it is regarded an inevitable necessity to achieve the company’s goals and enhance the long-term value to stakeholders.

Code of Conduct

Code of Conduct (Code) serves as a guide for conducting ourselves ethically and in compliance with the law as we perform our work, everywhere, every day. It explains the standards we are all expected to follow in living our core values, as well as specific laws, regulations, and policies that apply.All full-time, part-time and temporary employees have a duty to follow our Code and comply with all company policies and procedures, and with all applicable laws, rules and regulations where Golden Agri-Resources (GAR) and subsidiaries including PT SMART Tbk (SMART) conducts business.

Our Code also applies to our Board of Commissioners and Board of Directors with respect to all activities they engage in on behalf of the company. Any consultants, contractors, and other business partners working on behalf of the company are also expected to uphold the principles of this Code.

code of conduct

Download the company’s Code of Conduct.

Report a concern

We are committed to upholding the company’s values and standards and has put in place whistleblowing procedures by which all stakeholders may, in confidence and without fear of retaliation, bring to the company’s attention, concerns or complaints about possible improprieties relating to matters of financial reporting or other matters. Your feedback helps drive best practices, promotes transparency in our operations, and evaluates compliance.You may report any illegal, improper or unethical conduct by employees or business partners, breaches of relevant policies and codes, as well as any other unacceptable practices. We will address your concerns swiftly and take appropriate remedial action.

The company is committed to treating all complaints as confidential, and the anonymity of the whistleblower concerned will be maintained until the whistleblower indicates that he or she does not wish to remain anonymous.

Phone: +62 (0)88 1111 8000 (SMS, Whatsapp, and voice mail)
Email: TellUs@sinarmas-agri.com
Address: PO Box 2220, JKP 10022
Jakarta, Indonesia


Phone: +62 21 5033 8899
Email: grievance.dept@sinarmas-agri.com
Mail address: Grievance Manager, Sustainability and Special Project Department,
Sinar Mas Land Plaza, Tower II, 34th Floor, Jl. MH Thamrin No. 51 Jakarta 10350 Indonesia

Complete the following information when submitting a complaint:

  • Full Name
  • Request for identity to remain confidential: Yes / No
  • Name of Organisation (if any)
  • Address
  • Phone No./Fax No./Email Address (at least one contact point)
  • Detailed description of the complaint/grievance
  • If available, evidence to support the complaint/grievance