Our Suppliers

FAQ

Q: How can I become a supplier for SMART?

A: If you are interested in becoming a SMART’s supplier, click here to send your company profile to our team.

Q: I am an existing supplier seeking payment for my goods/service. What is the invoicing process like and what documents do I need to submit?

A: The documents you need to submit differ depending on whether you have provided us physical goods or services. Click here for more details.

Q: Where do I submit my invoice?

A: It depends on which division of our business you have provided the service for. Visit here for details.

Q: Who can we contact if we have enquiries on our payments?

A: Please contact the SMART officer in charge of your account, or send an email to ssc.i2p@sinarmas-agri.com with the PO number and invoice delivery date as the subject of the email.

Q: We have a fixed term contract which is expiring soon and we would like to continue supplying to SMART. What should we do?

A: Please contact the SMART officer in charge of your account and enquire about an extension or tender for a new contract.

Q: How do I know if I have been successful in my tender for a contract?

A: We inform all tender participants of the result of the tender via e-mail and / or telephone.

Q: If I want to update my company data (e.g. Tax number/NPWP), what should I do?

A: Please contact the SMART officer in charge of your account.

Q: If I have applied to become SMART’s supplier, how will I know that I have already been registered as a supplier?

A: Please contact proc_rep@sinarmas-agri.com with details of your application to check on registration status.