Our Suppliers

FAQ

Q: How can I become a supplier for SMART?

A: If you are interested in becoming a SMART’s supplier, click here to send your company profile to our team.

Q: What is the RFQ template and how do I fill it in?

A: The RFQ template is document detailing a variety of requests that our we would like suppliers to fulfil. Suppliers can fill in information such as price, quantity, days of delivery, incoterm, and payment terms. Suppliers can fill, revise, and send the documents several times to our Procurement team before the due date.

Q: What is e-PO and its impact on me?

A: In order to digitise our process, we have introduced electronic Purchase Order (e-PO), a paperless way of working when processing a PO. The e-PO will be automatically generated after it is fully approved on the system, we will no longer require a wet signature to authorise the PO.

Then the PO will be sent to vendors via email. Vendors only need to reply to the email to confirm the e-PO.

Q: Will there be any changes to the invoicing process?

A: There will be no change to the invoicing procedure and document requirements. Vendors will still need to attach the original or copy PO that has been given and signed by the vendor.

Q: I am an existing supplier seeking payment for my goods/service. What is the invoicing process like and what documents do I need to submit?

A: The documents you need to submit differ depending on whether you have provided us physical goods or services. Click here for more details.

Q: Where do I submit my invoice?

A: It depends on which division of our business you have provided the service for. Visit here for details.

Q: We have a fixed term contract which is expiring soon and we would like to continue supplying to SMART. What should we do?

A: Our category manager will inform you if there is a need to extend the contract or develop a new contract.

Q: How do I know if I have been successful in my tender for a contract?

A: We inform all tender participants of the result of the tender via e-mail and / or telephone.

Q: If I want to update my company data (e.g. Tax number/NPWP), what should I do?

A: Please contact the category manager in charge of your account. Locate your category manager. here

Q: If I have applied to become SMART’s supplier, how will I know that I have already been registered as a supplier?

A: Please contact the category manager in charge of your account. Locate your category manager here. The team will inform you of the status of your supplier registration process and if any other information is needed.

Q: Who can we contact if we have any further enquiries?

A: As we are transforming the procurement organisation to be category-led, there will be some adjustment to the point of contact for each vendor. Please contact the category manager in charge of your account. Locate your category manager here.
For enquiries related to payment, send an email to ssc.i2p@sinarmas-agri.com with the PO number and invoice delivery date as the subject of the email.
For generic enquiries, please contact procure.helpdesk@sinarmas-agri.com.