General

Do you have a suggestion or complaint? Contact us at:

Helpline : +62 (0)88 1111 8000 (SMS, Whatsapp and voice mail)
Email : [email protected]
Mail address : PO Box 2220
JKP 10022
Jakarta Indonesia

Please ensure the following information is provided when complaint is submitted:

  • Full Name
  • Request for identity to remain confidential: Yes / No
  • Name of Organization (if any)
  • Address
  • Phone No./Fax No./Email Address (at least one contact point)
  • Description of the complaint in detail
  • If available, evidences to support the complaint

Grievance on Sustainability

Do you have a grievance? Contact us at:

Phone : +62 21 5033 8899
Fax : +62 21 5038 9999
Email : [email protected]
Mail address : Grievance Manager
Sustainability and Strategic Stakeholders Engagement Department
Sinar Mas Land Plaza, Tower II, 4th Floor
Jl. MH Thamrin No. 51
Jakarta 10350
Indonesia

Please ensure the following information is provided when grievance is submitted:

  • Full Name
  • Request for identity to remain confidential: Yes / No
  • Name of Organization (if any)
  • Address
  • Phone No./Fax No./Email Address (at least one contact point)
  • Description of the grievance in detail
  • If available, evidences to support the grievance

Procurement

Do you have a suggestion or complaint? Contact us at:

Helpline : +62 (0)88 1111 8000 (SMS, Whatsapp and voice mail)
Email : [email protected]
Mail address : PO Box 2220
JKP 10022
Jakarta Indonesia

Please ensure the following information is provided when complaint is submitted:

  • Full Name
  • Request for identity to remain confidential: Yes / No
  • Name of Organization (if any)
  • Address
  • Phone No./Fax No./Email Address (at least one contact point)
  • Description of the complaint in detail
  • If available, evidences to support the complaint