Grievance Handling

Feedback from stakeholders is valuable to us. It helps us monitor our own and suppliers’ performance in meeting our sustainability commitments.

Our Grievance Handling Procedure enables stakeholders to bring issues of concern relating to Golden Agri-Resources’ (GAR) own operations as well as our suppliers’ to our attention. Our Grievance Handling Procedure covers our worldwide operations and all third-party suppliers.

Where a grievance is raised about a third party supplier, our first action is to contact the relevant supplier whether GAR owned, partially owned or a third party, to discuss the issues raised. GAR’s objective is to resolve the issues raised in the grievance.

If a supplier does not wish to engage in a process to resolve the complaint and is not in compliance with the GAR Social and Environmental Policy (GSEP), GAR will review the relationship with that supplier. Ending our relationship with a non-compliant supplier is the last resort option.

All grievances logged under the Grievance Procedure are dealt with in a timely manner, and all investigations and findings are reported transparently with full public disclosure.

We conduct annual reviews to continuously improve the procedure and commit to preventing any future grievances and harm arising from our operations.

To learn more about our Grievance Handling Procedure and view ongoing and closed investigations, visit our Sustainability Dashboard.